Appointment times are only an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as: refueling, unexpected traffic delays and running over on previous appointments. Ooh La La will make every effort to contact you if we will be more than 15 minutes early or late. On rare occasions, Ooh La La may need to cancel your appointment due to equipment failure, weather, illness, etc. Every effort will be made to contact Client in advance to reschedule.
If a Client cannot keep their appointment, please contact Ooh La La at (218)-259-6255 at least 24 HOURS in advance. Failure to call 24 hours prior to your appointment or failure to have your pet available at the scheduled arrival time will result in a missed appointment fee of $50 per pet. The missed appointment fee must be paid within 7 business days of said missed appointment and no future appointments will be made until fee is paid.
It is the Clients responsibility to keep track of their scheduled
appointments and to make every effort to contact Ooh La La if you are unable to keep your pets grooming appointment. Ooh La La will make a courtesy reminder text message/phone call one to two business days ahead of your scheduled appointment to confirm your appointment.
Excessive de-matting is a painful, time-consuming and a costly procedure that causes extreme discomfort and can aggravate, or cause skin problems. Client is aware that neglect of the pet’s coat can be cause for problems after grooming such as clipper and brush irritation as well as cuts and nicks from clippers and/or scissors. However, it is at Ooh La Las discretion to determine if it is safe for the pet to be de-matted, if not, a “shave-down “of the pets’ coat will be completed. Shaving your pet may dramatically change your pet’s appearance and the hair will be very close to the skin. Heavy matting can also trap moisture near the pet’s skin which can cause mold, fungus, bacteria or skin irritations that exist prior to the grooming process. The after-effects of matt removal procedures may include itchiness, skin redness, self-inflicted irritations or abrasions, or failure of hair to re-grow. Client is responsible for the condition of the pet’s coat and will not hold Ooh La La responsible in the event of adverse effects of mat removal.
For our safety as well as your pets, Ooh La La requires your pets current vet information as well as a current vaccine record prior to any grooming services being performed.
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Ooh La La will make every effort to keep your pet safe and limit handling them in a way that may exacerbate any medical conditions. However, Ooh La La will not be responsible for accident or injury to an elderly or health-compromised pet during their grooming. Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming and may require immediate medical attention. In the best interest of your pet, Client designates Ooh La La , as agent and understands that if Ooh La La is unable to contact Client first, then Ooh La La , in its sole discretion, may engage the services of a veterinarian at Clients expense. Client hereby entrusts pet(s) to Ooh La La for grooming services.
Client must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Ooh La La will not accept any aggressive dog. If false accusations about the pet’s behavior were made when asked during booking of an appointment, we will discontinue services and Client will still be responsible for the full grooming charge. Client will be liable for any bites or any property damage caused by their pet(s). For Groomer’s safety as well as your pets, Ooh La La has the right to refuse service in the event of a pet that cannot be handled safely. For overly aggressive or overly stressed pets, Ooh La La will not be able to continue to groom your pet.